Outlined below is our Shipping Policy, as well as our Returns Policy.
- Shipping Costs
1.1. The Customer is responsible for the shipping delivery cost. The cost of shipping varies depending on the Customer’s geographical location, and the size and weight of the order.
1.2. TIDDOX has the right to choose the method of transport and subcontract delivery.
1.3. TIDDOX accepts no liability for any delay or damage in the delivery of the goods, as delivery is outsourced to independent delivery companies.
1.4. Shipping costs are non-refundable
1.5. The Customer is responsible for the shipping costs associated with any returns.
1.6. Where a Rags order is made online, using online pricing, and the delivery location is within the metro area (as defined by TIDDOX) of either NSW, VIC, QLD or WA, then free shipping may apply to that order.
1.7. If a product price, or delivery charge, has been incorrectly stated by the TIDDOX website or by phone or email, TIDDOX reserves the right to correct the product price or delivery charge. The Customer will be notified of any corrections before dispatch, and can, at that point, decide whether or not to proceed with the purchase.
- Refunds and Returns
2.1. The Customer must inspect the goods immediately upon delivery and must, within seven (7 ) days, give written notice to TIDDOX of any claim that the goods are not in accordance with the contracted terms and conditions of sale.
2.2. If the Customer fails to give that notice, then to the extent permitted by law, the goods must be treated as having been accepted by the Customer, and the Customer must pay for the goods in accordance with these terms and conditions.
2.3. If the Customer is unsatisfied with the goods, and they have not been used, they must notify TIDDOX and return them for a refund within seven (7) days of delivery.
2.4. The Customer must prepay all shipping of returned items. Shipping costs are not refundable.
2.5. The goods must be returned in a sellable condition in their original packaging, together with proof of purchase.
2.6. Provided the goods are received in a good saleable condition in their original packaging, and the refund is approved, then TIDDOX will process a refund to the customer, less a twenty percent (20%) re-stocking fee, and any shipping costs that may have been incurred by TIDDOX in respect to the returned items.
2.7. Refunds will be processed to the method of payment initially used by the customer in making the purchase.
- Contact Details
3.1. If you have any questions or issues regarding our shipping and returns policies, please contact us using the details on our website’s Contact Us page.