Outlined below is our Shipping Policy, as well as our Returns Policy. If you have any questions on our shipping policy or how to return your item to us, please contact us on 1300 84 33 69 or email us at [email protected]

  1. Order Processing and Dispatch

    1.1 Depending on the volume of orders received, TIDDOX aims to process and dispatch orders on the same day, other than on weekends and public holidays. Notwithstanding the above, all orders will be processed and dispatched within two to three business days.

    1.2 No orders are processed or dispatched on weekends and public holidays.
  2. Delivery Locations

  2.1 TIDDOX does not deliver to PO Boxes, only physical delivery addresses within Australia.

  2.2. For deliveries outside of Australia, freight will need to be arranged by the buyer and agreed with TIDDOX.

  1. Shipping Costs

    3.1. The Customer is responsible for the shipping delivery cost. The cost of shipping varies depending on the Customer’s geographical location, and the size and weight of the order.

    3.2. TIDDOX has the right to choose the method of transport and subcontract delivery.

    3.3. TIDDOX accepts no liability for any delay in the delivery of the goods, as delivery is outsourced to independent delivery companies.

    3.4. Shipping costs are non-refundable

    3.5. The Customer is responsible for the shipping costs associated with any returns.

    3.6. Where the order is made online, using online pricing, and the total of the order value exceeds $1000 (excluding GST and freight), and the delivery location is within the metro area (as defined by TIDDOX) of either NSW, VIC, QLD or WA, then free shipping may apply to that order.

    3.7. If a product price, or delivery charge, has been incorrectly stated by the TIDDOX website or by phone or email, TIDDOX reserves the right to correct the product price or delivery charge. The Customer will be notified of any corrections before dispatch, and can, at that point, decide whether or not to proceed with the purchase.
  2. Refunds and Returns

    4.1. The Customer must inspect the goods immediately upon delivery and must, within 7 days, give written notice to TIDDOX of any claim that the goods are not in accordance with the contract (see terms and conditions). 

    4.2. If the Customer fails to give that notice, then to the extent permitted by law, the goods must be treated as having been accepted by the Customer as per our terms and conditions

    4.3. If the Customer is unsatisfied with the goods, and they have not been used, they have 30 days to return the goods from date of notifying TIDDOX.

    4.4. The Customer must prepay all freight of returned items. Shipping costs are not refundable.

    4.5. The goods must be returned in a sellable condition in their original packaging, together with proof of purchase.

    4.6. Provided the goods are received in a good saleable condition in their original packaging, and the refund is approved, then TIDDOX will process a refund to the customer, less a 20% re-stocking administration fee, and any freight costs that may have been incurred by TIDDOX in respect to the returned items.

    4.7. Refunds will be processed to the method of payment initially used by the customer in making the purchase. 
  3. Contact Details

    12.1. Tel: 1300 84 33 69
    12.2. Email: [email protected]
    For more information please refer to our Terms and Conditions