By trading with us, or using the TIDDOX website, you agree to comply with, and be bound by, the TIDDOX terms and conditions, including any disclaimers of liability covering TIDDOX Pty Ltd (“TIDDOX”), its employees, agents and authorised representatives.
All goods purchased from TIDDOX are sold subject to the terms and conditions of sale (“the Terms”) current on the TIDDOX website when the order is placed.
Presented below is a copy of the current terms and conditions:
- Definitions
In these terms and conditions:
1.1. “Customer” means the person, firm or corporation placing the order and named in the TIDDOX invoice, being the entity purchasing the goods from TIDDOX under these terms and conditions; and
1.2. “Supplier” or “TIDDOX” means TIDDOX Pty Ltd (ABN 11 129 387 622) and any related body corporate; and
1.3. “The Terms” means the TIDDOX terms and conditions of sale of products between the Customer and the Supplier. TIDDOX adds to, deletes and changes these terms and conditions without notice from time to time. Hence, it is the Customer’s responsibility to read and understand these terms and conditions each time the Customer places an order. By placing an order, the Customer accepts the Terms.
1.4. “GST” means GST as defined in A New Tax System (Goods and Services Tax) Act 1999 as amended (GST Act) or any replacement or other relevant legislation and regulations.
- Price and GST
2.1. Prices are in Australian Dollars and change without notice. And all goods are charged at the price quoted at the time of order.
2.2. The product price expressed by TIDDOX does not include GST or delivery. Hence, GST and freight delivery charges are added to the Customer’s invoice.
- Orders
3.1. The Customer warrants that they have the necessary authority to purchase products from TIDDOX lawfully and undertakes to make payments for such products lawfully.
3.2. TIDDOX reserves the right to accept or reject in its absolute discretion any orders it receives.
3.3. All orders placed through the TIDDOX website, by phone or email, are subject to confirmation and acceptance by TIDDOX.
3.4. Once TIDDOX accepts an order, the Customer can only cancel, vary or suspend the order (in whole or in part) with TIDDOX’s agreement in writing, and the Customer agrees to pay all costs, expenses and liabilities incurred by TIDDOX in consequence of the cancellation, variation or suspension of the order. In addition, an administration fee of twenty percent (20%) will apply upon cancellation of an order, payable by the Customer.
3.5. Once an order is confirmed, it is the Customers responsibility to check that the order details are correct, including the type of product, quantity, pricing and delivery address.
3.6. If there is a difference between an order placed and processed by TIDDOX and the Customer’s records, TIDDOX’s record of the order will prevail.
3.7. The Customer agrees to pay for all orders placed and all debts incurred, notwithstanding any approved credit limit.
3.8. Order Processing and Dispatch
3.8.1. Depending on the volume of orders received, TIDDOX aims to process and dispatch orders on the same day, other than on weekends and public holidays. Notwithstanding the above, all orders will be processed and dispatched within two to three business days.
3.8.2. No orders are processed or dispatched on weekends and public holidays.
3.9. Delivery Locations
3.9.1. TIDDOX does not deliver to PO Boxes, only physical delivery addresses within Australia.
3.9.2. For deliveries outside of Australia, shipping will need to be arranged by the buyer and agreed with TIDDOX.
3.10. If TIDDOX gives the Customer a written quote for the supply of products, that quote is only good for fourteen (14) days after which it may be updated.
- Payment and Credit Arrangements
4.1. Unless a credit account has been set up and approved, the Customer must pay the product purchase price and shipping up front before delivery.
4.2. In the case of Customers who have a credit account with TIDDOX, the approved credit application regulates the way TIDDOX will sell and deliver the goods to the Customer upon acceptance of the Customer’s orders. This will include a stipulation that all invoices must be paid within thirty (30) days of the invoice date for any purchases made under credit terms.
4.3. Any payment outstanding after said due date may have late penalty interest charged at two percent (2%) per month on any outstanding amounts from the due date until the date TIDDOX receives payment.
4.4. All internal and external costs and expenses incurred by TIDDOX to collect overdue amounts (including legal costs, collection agency fees, and associated disbursements) are to be paid by the Customer.
4.5. The Customer agrees that as part of the process of reviewing, processing and approving the credit application, TIDDOX may contact any appropriate third parties or credit agencies to obtain a credit report on the Customer.
4.6. Customers shall not be entitled to deduct any amount due from the product price or set off against any amount owed by TIDDOX or disputed.
- Shipping Costs
5.1. The Customer is responsible for the shipping delivery cost. The cost of shipping varies depending on the Customer’s geographical location, and the size and weight of the order.
5.2. TIDDOX has the right to choose the method of transport and subcontract delivery.
5.3. TIDDOX accepts no liability for any delay or damage in the delivery of the goods, as delivery is outsourced to independent delivery companies.
5.4. Shipping costs are non-refundable
5.5. The Customer is responsible for the shipping costs associated with any returns.
5.6. Where a Rags order is made online, using online pricing, and the delivery location is within the metro area (as defined by TIDDOX) of either NSW, VIC, QLD or WA, then free shipping may apply to that order.
5.7. If a product price, or delivery charge, has been incorrectly stated by the TIDDOX website or by phone or email, TIDDOX reserves the right to correct the product price or delivery charge. The Customer will be notified of any corrections before dispatch, and can, at that point, decide whether or not to proceed with the purchase.
- Refunds and Returns
6.1. The Customer must inspect the goods immediately upon delivery and must, within seven (7 ) days, give written notice to TIDDOX of any claim that the goods are not in accordance with the contracted terms and conditions of sale.
6.2. If the Customer fails to give that notice, then to the extent permitted by law, the goods must be treated as having been accepted by the Customer, and the Customer must pay for the goods in accordance with these terms and conditions.
6.3. If the Customer is unsatisfied with the goods, and they have not been used, they must notify TIDDOX and return them for a refund within seven (7) days of delivery.
6.4. The Customer must prepay all shipping of returned items. Shipping costs are not refundable.
6.5. The goods must be returned in a sellable condition in their original packaging, together with proof of purchase.
6.6. Provided the goods are received in a good saleable condition in their original packaging, and the refund is approved, then TIDDOX will process a refund to the customer, less a twenty percent (20%) re-stocking fee, and any shipping costs that may have been incurred by TIDDOX in respect to the returned items.
6.7. Refunds will be processed to the method of payment initially used by the customer in making the purchase.
- Ownership and Risk
7.1. The ownership of the goods will remain with TIDDOX until the price of those goods is paid in full.
7.2. The Customer agrees that TIDDOX has the right to enter the premises occupied by the Customer to recover any goods which are the property of TIDDOX if, in the opinion of TIDDOX, the Customer has defaulted in the payment terms on the invoice.
7.3. The risk in the goods will transfer to the Customer upon delivery to the Customer, or the Customer’s agent, or a carrier nominated by TIDDOX.
- Privacy Policy
8.1. TIDDOX is committed to protecting the personal information of its customers as outlined in its Privacy Policy which forms part of these terms and conditions.
- Limitation of Liability
9.1. The goods come with guarantees provided under the Australian Consumer Law. However, beyond this law, other than stated in these terms and conditions, TIDDOX accepts no liability (including liability in negligence) to any person for any loss or damage consequential or otherwise suffered or incurred by that person caused by or resulting directly or indirectly from any failure, defect or deficiency of any kind of product, service, advice, recommendations or information provided by TIDDOX.
9.2. The information furnished by TIDDOX on its products is believed, to the best of our knowledge, to be accurate and represents the best data currently available to us. TIDDOX and its manufacturers continually refine both its processes and its products. The information is provided in good faith / “as is” basis and is intended only as a guide and is not to be taken as a warranty or representation for which TIDDOX, nor any of its directors or subsidiaries assumes any legal responsibility, nor liability for the accuracy or completeness of the information contained herein.
- Indemnity
The Customer agrees to indemnify TIDDOX and against any demands, claims, lawsuits, actions, liabilities, expenses and costs (including legal expenses and costs on a full indemnity basis) resulting from the Customer’s breach of the Terms, or any third party claim in respect to the goods supplied by TIDDOX.
- Intellectual Property Rights and Copyright Notice
11.1. The Customer and users of the TIDDOX website recognise and accept that its contents are the copyright of TIDDOX © 2024. All rights reserved.
11.2. It is prohibited to redistribute or reproduce in any manner any part of the contents of the website. It is not permitted to distribute or use the content of this website for commercial purposes without our prior written consent from TIDDOX. It is prohibited to send or save any content from the TIDDOX website on any other website or electronic retrieval system.
11.3. Any breach of the TIDDOX intellectual property rights is prohibited. This includes changing, copying or modifying any of our products or artwork designs for commercial purposes. Intellectual property rights include TIDDOX product design, trademarks, licenses, artwork, packaging, material content mix, and brand name, whether registered or not registered.
- General
12.1. Assignment: The Customer may not, in whole or in part, assign any rights or obligations under these Terms without the prior written consent of TIDDOX. TIDDOX may assign all or any of its rights and obligations under these Terms without the Customer’s consent.
12.2. Waiver: Any failure by the Customer or the Supplier to insist on strict performance by the other of any of these Terms will not constitute a waiver of any right in relation to the Terms contained herein unless expressly communicated by TIDDOX in writing.
12.3. Severability: If any of the Terms are deemed in law to be invalid or not enforceable to any extent. Then any such term will to that extent, be severed from the remaining terms and conditions, which will continue to be valid under the applicable law.
12.4. Jurisdiction and Applicable Laws: The validity, construction and performance of this agreement shall be governed by the laws of the State of Western Australia.
12.5 Entire Agreement: The Terms outlined in this document represent the entire agreement between Customer and Supplier and supersede any prior agreement, arrangement or understanding between the parties, either written or oral.
- Contact Details
13.1. If you have any questions or issues regarding our Terms and Conditions listed above, please contact us using the details on our website’s Contact Us page.