TIDDOX Pty Ltd (trading as “TIDDOX”) is committed to protecting the personal and confidential information of its customers. To this end, TIDDOX complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), as outlined by the Office of the Australian Information Commissioner (www.oaic.gov.au).
Presented below is our Privacy Policy which outlines the type of information we collect and how it is used and stored. TIDDOX may change its Privacy Policy from time to time, in which case the website will be updated with the current policy.
1. Collection and Use of Personal Information
1.1. All information collected and used by TIDDOX is done in accordance with the Privacy Act 1988, and all information is kept strictly confidential.
1.2. TIDDOX collects personal information about you through contact over the phone, via email, through our website, or through your subscription to our newsletter. Occasionally, it may come through other channels, such as third-party marketing companies, publications, or media articles.
1.3. Personal Information includes a person’s name, phone number, physical address, email addresses, and credit card details for online and telephone orders.
1.4. The main purpose of collecting personal information is to sell or market our products to you or to respond to enquiries from you. Should you no longer wish to be part of our marketing campaigns, you may notify us in writing or unsubscribe from any marketing communications you receive.
1.5. If you give TIDDOX personal information and would prefer not to hear from us, please let us know at the time of information sharing or use the contact information provided below to get in touch. You have the right to view any information you have given TIDDOX and can update or amend it whenever necessary.
1.6. We will only use personal data for the purposes specified in our Privacy Policy and for purposes you would reasonably expect or as required and permitted by law.
2. Sharing of Personal Information
2.1. To offer you our products and services conveniently, we may share certain personal information with businesses both inside and outside of Australia that support us (such as credit card processors, mailing houses, or website hosts). These businesses might use your personal information to carry out their duties on our behalf.
2.2. You hereby release us from any claims relating to acts, omissions, or negligence of such third parties. Although we make every effort to ensure that these companies process your data in accordance with our instructions and applicable privacy legislation, we are not liable for the actions of any such third parties.
2.3. We do not sell contact details or other personal information to third parties. We will also not provide personal information to third parties for commercial use, except as required to provide our products and services to you.
2.4. We may be required by law to disclose specific information in the following situations: (i) in response to a valid request, in court, or as otherwise required; (ii) in order to enforce our agreements, corporate policies, and terms of use; (iii) to defend our rights, employees, property, agents, customers, and others.
2.5. By providing your personal information to us, you consent to it being collected, transferred, and processed. You also agree that your personal information may be subject to access requests from governments, courts, or law enforcement.
3.1. TIDDOX gathers data about visitors to our website and online orders, as is typical with many commercial websites and online ordering applications. These data are gathered via cookies, log file information, web beacons, and tags.
3.2. Cookies are small text files that our website or application server saves to your computer’s hard disk or mobile device. You can control if and how cookies are accepted by your computer or device. Please be aware that disabling cookies may prevent parts of the website or ordering application from functioning as intended.
3.3. Your browser automatically reports log file information each time you visit a website. Our servers automatically log certain information when you use our website or applications, including your web request, IP address, browser type, referring and exit pages, URLs, and pages viewed.
3.4. We employ web beacons (e.g., Google Analytics) to monitor online behaviour. No personally identifiable information is gathered via this process.
3.5. From time to time, we may employ advertising banners on third-party websites. In the event you click on a link from a third-party site to ours, or vice versa, third-party sites may use cookies or spotlight tags to gather information about you, and we may receive a copy of that data. Please note, other parties’ information handling policies may differ from ours.
4. Security of Your Personal Information
4.1. TIDDOX makes every effort to safeguard your data against unauthorised access, abuse, loss, modification, and disclosure. We take appropriate measures to ensure that administrative, physical, and technical data protection precautions meet industry standards, such as the Payment Card Industry Security Standards (Level 2) or higher.
4.2. Please note that personal data may be stored in locations not under our direct control, such as databases or servers hosted by third parties. We will notify you promptly if the security of your personal information is compromised.
4.3. You are responsible for keeping your password and account details confidential when using our website.
4.4. We use third-party merchant services for online and telephone payments. We do not store or process any credit card details on our system.
4.5. TIDDOX disclaims any liability for information you choose to make publicly available through the website or third-party websites.
4.6. Your access to other websites via links from our website is governed by the privacy policies of those third-party websites.
5. How to Obtain Your Personal Information
If at any time you wish to access, amend, or edit your personal information in our records, please contact us in writing. We will assist you once your identity has been verified.
6. Contact Details
Please contact our customer service staff using the information on the Contact Us page of our website if you have any questions or concerns about your privacy.